Frequently Asked Questions
Find answers to the most common questions about AndroidNexus.
Getting Started
What is AndroidNexus?
AndroidNexus is an enterprise Android device management (MDM/EMM) platform that allows organizations to remotely manage, secure, and configure their Android device fleet from a single web console.
What Android versions are supported?
AndroidNexus supports Android 8.0 (Oreo) and later. Some features require newer Android versions:
| Feature | Minimum Android Version |
|---|---|
| Basic MDM | Android 8.0 |
| Work Profile | Android 8.0 |
| Fully Managed | Android 8.0 |
| Zero-Touch Enrollment | Android 8.0 |
| App Install Silent | Android 8.0 |
| Kiosk Mode (Full) | Android 9.0 |
| Work Profile on Company-Owned | Android 11.0 |
How many devices can I manage?
AndroidNexus scales to manage any number of devices. Our infrastructure automatically scales based on your fleet size. Enterprise plans support unlimited devices.
Is there a free trial?
Yes! New accounts receive a 14-day free trial with full access to all features. No credit card required to start.
Enrollment
How do I enroll a device?
The most common methods are:
- QR Code - Factory reset device, tap screen 6 times at welcome screen, scan QR code
- Zero-Touch - For pre-purchased devices, they auto-enroll on first boot
See our Enrollment Guide for detailed instructions.
Why isn't my QR code scanning?
Common issues:
- Camera not opening: Tap the screen 6 times at the very first screen (language selection or "Hi there")
- QR code expired: Check the token expiry date in Onboarding - create a new token if expired
- QR code not recognized: Ensure the code is displayed clearly on screen
- Network issues: Device must have Wi-Fi or mobile data connected first
Can I enroll personal devices (BYOD)?
Yes! Use Work Profile enrollment for BYOD scenarios. This creates a separate container for work apps and data while keeping personal apps and data private.
How do I unenroll a device?
As an admin, you can:
- Go to Devices and click on a device to open its detail view
- Select the Quick Actions tab
- Click Factory Reset to wipe and unenroll the device
Users with fully managed devices cannot unenroll without admin permission. Work profile users can remove the work profile from device settings.
Policies
What's the difference between policy modes?
| Policy Mode | Best For | Description |
|---|---|---|
| Fully Managed | Company-owned work devices | Complete device control by IT |
| Dedicated | Kiosks, signage, shared devices | Locked to specific apps |
| COPE | Company-owned with personal use | Work profile on company device |
| BYOD | Personal devices | Work profile container on personal device |
Can I apply different policies to different devices?
Yes! You can:
- Assign policies to individual devices from the device detail view
- Use onboarding tokens to auto-assign policies during enrollment
- Use tags to organize devices and apply policies to specific groups
How long does it take for policy changes to apply?
- Online devices: Usually within 1-5 minutes
- Offline devices: Applied when device reconnects
- Some settings: May require device restart
What happens if I delete a policy?
Devices using that policy will need to be reassigned to a new policy. It's recommended to reassign all affected devices before deleting a policy to ensure they remain properly managed.
Applications
How do I deploy apps to devices?
- Go to Policies and edit your policy (or create a new one)
- Select the Applications tab
- Click Add from Play Store to browse Managed Google Play
- Select and add the app, then configure it as Required for force installation
- Save the policy and apply it to devices
Apps marked as Required will install silently without user interaction.
Can I deploy private/internal apps?
Yes! Private apps can be uploaded through Managed Google Play:
- Go to Policies and edit your policy
- Select the Applications tab
- Click Add from Play Store to open Managed Google Play
- Use the Google Play Console to upload your private APK
- Once published, the app appears in your organization's private app catalog
Private apps are hosted on Google's infrastructure and only visible to your organization.
How do I block specific apps?
Add them to the blocked apps list in your policy:
- Go to Policies and edit your policy
- Select the Applications tab
- Scroll to the Blocked Applications section
- Enter package names to block (e.g.,
com.facebook.katana) - Save the policy
Blocked apps will be disabled on devices, including preloaded system apps.
Can I configure app settings remotely?
Yes, if the app supports Managed Configurations (App Config). Configure these in:
- Go to Policies and edit your policy
- Select the Applications tab
- Find the app in your Allowed Applications list
- Click the Configure App (gear) icon to set managed configuration values
Security
Is my data encrypted?
Yes! AndroidNexus uses:
- TLS 1.3 for all data in transit
- AES-256 for data at rest
- End-to-end encryption for sensitive operations
Where is data stored?
AndroidNexus infrastructure is hosted in SOC 2 Type II certified data centers. Enterprise customers can select regional data residency.
Can I see device activity?
Yes! Each device has an Event Log tab that records:
- Device state changes
- Policy applications
- Command executions
- Compliance status changes
Go to Devices > Select a device > Event Log tab to view device-specific activity.
What happens if a device is lost or stolen?
Immediately:
- Go to Devices and click on the device to open its detail view
- Select the Quick Actions tab
- Click Lock to secure the device immediately
- Click Start Lost Mode to display a custom message with contact information on the device
- If necessary, click Factory Reset to wipe all data remotely
Integration
Does AndroidNexus integrate with SSO providers?
SSO integration is available for enterprise customers. Contact sales@devicenexus.ai to learn more about enterprise SSO options.
Is there an API?
Yes! AndroidNexus provides a comprehensive REST API for automation and integration. See our API Documentation.
Can I export reports?
Yes! Reports can be exported as:
- PDF - Professional layout for sharing and compliance documentation
- CSV - For spreadsheets and data analysis
Billing
How is pricing calculated?
AndroidNexus is priced per device per month. Volume discounts are available for larger deployments. Contact sales for enterprise pricing.
What happens if I exceed my device limit?
You will be billed according to the per-device pricing of your plan. There are no hard limits on enrollments.
Can I cancel anytime?
Yes! You can cancel your subscription at any time. Access continues until the end of your billing period.
Troubleshooting
Policy isn't applying to a device
- Verify assignment - Is the policy assigned to this device?
- Check last sync - When did the device last check in? (see Last Sync in device list)
- Check compatibility - Does the device meet requirements for the settings?
- Review logs - Check the device's Event Log tab for errors
App installation is failing
Common causes:
- Insufficient storage - Device needs space for the app
- Incompatible device - App may not support this device
- Play Store issues - Google Play services may need update
- Network issues - Download failing due to connectivity
Still Have Questions?
- Email Support: support@devicenexus.ai
- Documentation: Browse our full documentation
- Discord: Coming soon